What payment methods do you accept and is the site secure?
Answer: We are providing payment through services: Paypal and Credit Card (Stripe). Acceptable Credit Cards: Visa, MasterCard, Discover, JCB, Diners and American Express.

Can I personalize and customize the product?
Answer: Jewelry Wind allows users to customize and personalize our products. If that idea is not suitable for you, you can contact us via live chat or email so that we can serve and support you.

I want to buy products in bulk, is the price reasonable?
Answer: In case you buy for a group or family in bulk, we have a separate policy, please email support for more details.

Why my tracking is not added yet?
We need some days to process your order. When it’s shipped we’ll send you a tracking number automatically via your email

Where my item is coming from?
We are working with a number of different suppliers and manufacturers in the US and abroad, most of them will be sent directly from the US, some products like all over print shirts will be sent from Vietnam with a highest quality

I want to return an item! What can I do?
Please contact us via email to solve your problems within 24 hours.